These Terms of Service govern your use of Luma Frame, our online sunglasses store. Throughout this document, “we,” “us,” and “our” refer to Luma Frame, and our store runs on WordPress and WooCommerce, which power the technical side of things behind the scenes.
By browsing our site, creating an account, or placing an order, you’re agreeing to these Terms along with our Privacy Policy. If something here doesn’t sit right with you, please don’t continue using our Services.
Who Can Shop With Us
You need to be at least 18, or the age of majority in your province, to agree to these Terms. If you’re supervising a minor’s use of our site on a device you control, that’s fine, but the responsibility for their activity rests with you.
When you provide personal details like your name, email, billing info, or shipping address, we expect that information to be accurate and that you’re legally allowed to share it. Keeping your account secure is on you, and accounts shouldn’t be sold or handed off to anyone else.
About Our Sunglasses
We try hard to represent every pair accurately on our site, but lighting, screen calibration, and device settings can all affect how colours and finishes appear. What you see isn’t a guarantee of exactly what you’ll get.
Product listings, including pricing and availability, can change without notice. We also reserve the right to limit quantities or discontinue items whenever we need to.
How Orders Work
Placing an order is an offer to buy, not a confirmed sale until we’ve processed your payment and sent confirmation. We reserve the right to decline or cancel orders at our discretion.
Please review your cart and details carefully before checking out. Cancellations are only possible before your order enters fulfillment. Details on timing are in our Shipping Policy.
If we need to cancel or adjust your order, we’ll try to reach you using the contact info from checkout. Returns and refunds follow our Return Policy and Refund Policy. Orders are meant for personal use, not resale.
At this time, we ship within Canada only. This may change in the future, and we’ll update our policies if it does.
Prices and Payment
Prices can change at any time, and the price you pay is whatever is shown when you place your order. Prices generally include applicable taxes but exclude shipping.
We may run promotions with their own separate terms, which take priority over these Terms where there’s a conflict. You’re responsible for keeping your payment and billing details accurate and up to date, and for making sure your payment method can cover the transaction.
Shipping
Delivery estimates are just that, estimates. Actual timing can shift due to weather, carrier issues, or things outside our control. Full details live in our Shipping Policy.
Our Content and Brand
Everything on our site, from our logo to our product photos, belongs to Luma Frame or our licensors and is protected under copyright and trademark law. You can use our site for personal, non-commercial purposes, but copying, redistributing, or reusing our content without permission isn’t allowed.
Third-Party Tools and Links
We may offer access to third-party tools we don’t control, and we’re not responsible for how well they work. Our site might also link to outside websites. Once you leave our site, you’re on your own, so review any third-party terms before you engage with them.
Built on WordPress and WooCommerce
Our store runs on WordPress with WooCommerce handling the storefront and checkout side. Regardless of the tools behind our site, every purchase is a direct transaction between you and Luma Frame.
Privacy
How we handle your data is explained in our Privacy Policy, which covers what we collect, how it’s used, and who we share it with, including hosting and payment providers.
Sending Us Feedback
If you send us suggestions, reviews, or ideas, you’re giving us a free, worldwide license to use that content however we see fit, including commercially. We’re not obligated to respond, pay you for it, or keep it private.
If We Make a Mistake
Occasionally, our site might have typos, outdated info, or pricing errors. We can correct these anytime, even after you’ve placed an order, and adjust or cancel affected orders as needed.
Using Our Site Responsibly
Don’t use our Services to break laws, harass people, spread false information, spam, impersonate someone, or interfere with how others use our site. Also avoid uploading malware, scraping our content, or trying to bypass our security measures. Breaking these rules can get your account suspended or terminated.
Automated Tools and Bots
If you use an automated tool or bot to access our Services, it needs to identify itself clearly, including in its user agent string. It shouldn’t pretend to be human, try to dodge security checks, or lie if asked whether it’s automated. We can restrict bot access however we see fit.
Ending This Agreement
We can suspend or end your access to our Services anytime, for any reason, without notice. Sections like intellectual property, liability limits, and governing law stick around even after termination.
No Guarantees
Our content is for general information only, and we don’t promise it’s always accurate or complete. Our Services are provided as is, without warranties of any kind, and we don’t guarantee uninterrupted or error free access.
Limits on Our Liability
To the extent the law allows, Luma Frame isn’t liable for indirect, incidental, or consequential damages related to your use of our Services or products. This doesn’t affect any rights you have under Canadian consumer protection law that can’t be waived.
You Agree to Cover Us
If your actions lead to claims against us, whether from breaking these Terms or violating someone’s rights, you agree to cover our related costs and legal fees.
The Fine Print
If part of these Terms turns out to be unenforceable, the rest still stands. Not enforcing a rule once doesn’t mean we’re giving it up. These Terms are the whole agreement between us, replacing anything discussed before. You can’t transfer your rights under these Terms without our consent, but we can transfer ours anytime.
Governing Law
These Terms are governed by the laws of Alberta, Canada, and any disputes will be handled in Alberta’s courts.
Changes to These Terms
We can update these Terms whenever needed. Check back periodically, and know that continuing to use our site after changes means you accept them.
Get in Touch
Business Name: Luma Frame
Email: support@lumaframe.store
Phone: +1 403-587-4596
Business Address: 1906 Centre St NE, Calgary, AB, T2E 2S8
Customer Support Hours: Monday to Friday, 9:00 AM to 4:00 PM
Time Zone: (GMT-07:00) Mountain Time
Live Chat: Available 24/7
Visit our Contact Us page anytime.
