Thanks for shopping with Luma Frame. This page covers how we get your sunglasses from our shelves to your door, including processing times, delivery windows, tracking, and what happens if something goes wrong along the way.

All prices and shipping charges on this page are listed in CAD ($).

Where We Currently Ship

Right now, we only ship within Canada. We’re a growing store, and international shipping is something we may add down the line. If we do expand, this policy will be updated to reflect that.

Not sure if we deliver to your area? Reach out through our Contact Us page and we’ll confirm before you order.

Shipping Cost

We use one flat shipping rate for every order:

$13.90 CAD, no matter what’s in your cart.

This amount is shown clearly at checkout, so you’ll know your total before you pay.

Processing Time

Once your payment clears, our team gets to work preparing your order. This typically takes 1 to 2 business days, covering everything from a quick quality check to careful packaging.

Orders placed before 3:00 PM Mountain Time on a business day usually start processing that same day. Anything placed later, or on a weekend or public holiday, moves to the next business day.

How Long Delivery Takes

After your order ships, most packages arrive within 3 to 6 business days, depending on where you’re located in Canada.

Add that to processing time, and most customers see their sunglasses within 4 to 8 business days of placing their order. These are estimates, not guarantees, since carrier performance can vary.

Business Days

We count Monday through Friday as business days, excluding statutory holidays observed by Luma Frame or by our shipping partners.

Who Delivers Your Order

We work with reliable Canadian carriers, including:

• Canada Post
• Purolator
• UPS Canada

The carrier used depends on your location and what makes the most sense for getting your order to you efficiently.

Tracking Your Package

Every order comes with tracking. You’ll get a confirmation email with tracking details within 24 to 48 hours of your order shipping. You can also check progress anytime on our Track Your Order page.

Modifying or Cancelling an Order

Need to change something? Contact us as soon as you can. We can usually accommodate changes before your order enters fulfillment, but once it’s been handed to the carrier, we’re no longer able to adjust it.

For anything related to returns after delivery, check our Return Policy and Refund Policy.

Double-Check Your Address

Before you check out, make sure your shipping address is complete and correct, including unit number, city, province, and postal code. If a package comes back to us due to an address error, we may need to charge an extra fee to resend it.

Package Marked Delivered but Missing

If tracking says delivered but you don’t see it, check nearby spots like your porch, mailroom, or with neighbours first, since carriers sometimes mark packages early. Still missing after 24 hours? Contact us and we’ll look into it with the carrier. Resolutions follow our Return Policy and Refund Policy.

Delays Happen Sometimes

Weather, high order volumes, and carrier disruptions can occasionally push delivery past our usual estimates. We’ll keep you posted with any updates we receive.

Lost in Transit

If your package seems lost, tell us and we’ll start an investigation with the carrier. We’ll follow up with a resolution once that’s complete, in line with our Return Policy and Refund Policy.

Arrived Damaged

Contact us within 48 hours of delivery with your order number, a couple of photos, and a brief description of what happened. We’ll review and get back to you with next steps.

Multiple Items, Separate Shipments

Sometimes an order with more than one item ships in separate packages. If that happens, you’ll get tracking info for each shipment individually.

Busy Seasons

During major sales or holidays, shipping volumes go up across the board, which can add a bit of time to processing and delivery. Ordering a little early during these periods is always a good idea.

Questions About Shipping

Business Name: Luma Frame
Email: support@lumaframe.store
Phone: +1 403-587-4596
Business Address: 1906 Centre St NE, Calgary, AB, T2E 2S8
Customer Support Hours: Monday to Friday, 9:00 AM to 4:00 PM
Time Zone: (GMT-07:00) Mountain Time
Live Chat: Available 24/7

Reach out through our Contact Us page anytime.