Fast answers to common questions. Anything missing? Visit our Contact Us page.

Before You Order

Q: What does Luma Frame sell?
A: Sunglasses, in a range of frame styles and lens finishes, updated regularly.

Q: Will the colour match the photos exactly?
A: Close, though screen settings can cause slight differences.

Q: Do product pages include full details?
A: Yes, description is available on each product page. If anything isn’t clear, feel free to reach out to our support team.

Orders & Shipping

Q: Where do you ship?
A: Canada only, for now.

Q: What’s the shipping cost?
A: A flat $13.90 CAD on every order.

Q: How long does delivery take?
A: 1 to 2 days processing, then 3 to 6 days transit. Most orders arrive in 4 to 8 business days.

Q: Is there a cut-off time for orders?
A: Yes, 3:00 PM Mountain Time on business days.

Q: Can I track my order?
A: Yes, on our Track Your Order page once it ships.

Q: Can I cancel or change my order?
A: Yes, if it hasn’t entered fulfillment yet.

Returns & Refunds

Q: Can I return an item?
A: Yes, within 30 days, if it meets our Return Policy conditions.

Q: Are sale items returnable?
A: No, sale items are final sale unless damaged, defective, or incorrect.

Q: Who pays return shipping?
A: We do for our errors. You do for change-of-mind returns.

Q: How long do refunds take?
A: 10 business days after we receive and inspect the return.

Payments & Support

Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, Discover, and PayPal.

Q: Do I need an account to order?
A: No, guest checkout is available.

Q: How do I contact you?
A: Email support@lumaframe.store or visit our Contact Us page.

Contact Information

Business Name: Luma Frame
Email: support@lumaframe.store
Phone: +1 403-587-4596
Business Address: 1906 Centre St NE, Calgary, AB T2E 2S8
Customer Support Hours: Monday to Friday, 9:00 AM to 4:00 PM
Time Zone: (GMT-07:00) Mountain Time
Live Chat: Available 24/7