This page explains how payments work at Luma Frame, what methods we accept, and what to expect when it comes to refunds and billing.
All prices are shown in Canadian Dollars (CAD, $).
What We Accept
You can pay using:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
Only the methods you see at checkout can actually be used, so if your preferred option isn’t listed, it’s not supported right now.
What Happens When You Pay
When you place an order, you’re authorizing us and our payment partners to charge the full amount shown at checkout, taxes and shipping included. Your payment might go through a quick verification or fraud check before it’s approved, so submitting an order doesn’t guarantee it’s accepted right away.
Keeping Payments Secure
We don’t store your full card details ourselves. That’s handled by our third-party payment processors, who follow industry-standard security practices. No system is completely risk-free, but we take reasonable steps to keep your information protected.
If Verification Is Needed
Some orders go through an extra check before shipping, especially if something looks unusual. This might mean confirming your billing info, your address, or your identity. If we can’t verify things smoothly, your order could be delayed or, in some cases, cancelled.
Declined Payments
If your payment doesn’t go through, we won’t process your order until it does. This can happen for a few reasons, like insufficient funds or a hold from your bank. If it happens to you, checking with your bank before trying again is usually the fastest fix.
Taxes
Applicable sales tax is calculated automatically and shown before you confirm your order, based on your province and current tax laws.
Refunds
Approved refunds go back to whatever payment method you originally used. We can’t send a refund to a different card or account.
Once we’ve received and inspected a return, refunds are typically issued within 10 business days. Your bank might take a few extra days to actually post it. Full return details are in our Return Policy and Refund Policy.
Flagged Orders
If something about an order looks off during our review, we might pause it, ask for more info, or cancel it if we can’t confirm it’s legitimate. This protects both you and us from fraud.
Payment Issues and Disputes
If you spot something wrong with a charge, contact us first before going straight to your bank. Chargebacks without reaching out to us can slow things down and may affect future orders.
Questions About Payments
Business Name: Luma Frame
Email: support@lumaframe.store
Phone: +1 403-587-4596
Business Address: 1906 Centre St NE, Calgary, AB, T2E 2S8
Customer Support Hours: Monday to Friday, 9:00 AM to 4:00 PM
Time Zone: (GMT-07:00) Mountain Time
Live Chat: Available 24/7
Check out our FAQs, Privacy Policy, or Terms of Service for more, or reach us via Contact Us.
