Contact Us
Got a question? We're here to help, whether you're deciding on a pair, waiting on a delivery, or need a hand with something after your order.
Business Name: Luma Frame
Email: support@lumaframe.store
Phone: +1 403-587-4596
Business Address: 1906 Centre St NE, Calgary, AB, T2E 2S8
Support Hours
Monday to Friday, 9:00 AM to 4:00 PM
Time Zone: (GMT-07:00) Mountain Time
Live Chat: Available 24/7
Use Our Contact Form
You can also message us directly through the contact form on our site. Add as much detail as you can so we can help right away.
Response Time
We aim to reply within 24 to 48 hours on business days. Messages sent on weekends or holidays will be answered on the next business day.
Have Your Order Details Ready
If your question is about an existing order, it helps to have:
Your order number
The email used at checkout
A quick note on what’s going on
We Can Help With
Order and shipping updates
Returns
Payment questions
Product questions
Account help
Anything else you’re wondering about
Check our FAQs, track a package on Track Your Order, or read our Shipping Policy and Return Policy for more.
Luma Frame is a Canadian sunglasses brand built around clean design and everyday wearability. Each pair is chosen with care, so you always know exactly what you're getting.
Customer Support
Our Policies
- Refund Policy
- Terms of Service
- Return Policy
- Shipping Policy
- Payment Policy
- Privacy Policy
Business Information
Business Name: Luma Frame
Email: support@lumaframe.store
Phone: +1 403-587-4596
Business Address: 1906 Centre St NE, Calgary, AB T2E 2S8
Customer Support Hours: Monday to Friday, 9:00 AM to 4:00 PM
Time Zone: (GMT-07:00) Mountain Time
Live Chat: Available 24/7
