Your privacy matters to us. This page walks through what personal information Luma Frame collects, why we collect it, and how it’s used and protected. This policy is written to align with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our site, you’re agreeing to how we handle your information as described here.
Information We Collect
- Contact info like your name, email, phone number, and address
- Order details, including what you bought and how you paid
- Payment info, processed securely through our payment partners (we don’t store full card numbers)
- Technical data like your IP address and browsing behaviour on our site
- Any messages you send us through email, chat, or our contact form
What We Do With It
We use your information to process orders, keep you updated on shipping, respond to your questions, improve our site, catch fraud, and send marketing emails if you’ve opted in. We also use it to meet our legal obligations.
Cookies
Our site uses cookies to remember preferences and understand how people use our store. You can disable cookies in your browser, though some features might not work as smoothly if you do.
Who We Share Information With
We never sell your data. We do share it with:
- Our web hosting provider, since we’re built on WordPress and WooCommerce
- Payment processors handling your transaction
- Shipping carriers like Canada Post, Purolator, or UPS Canada
- Other service providers helping with things like email or customer support
- Authorities, if legally required
Where Your Data Goes
Some of our service providers may be located outside Canada. When that’s the case, we take reasonable steps to make sure your data stays protected in line with Canadian privacy standards.
How Long We Keep It
We hold onto your information only as long as we need it, whether for order records, legal reasons, or resolving disputes. After that, we delete or anonymize it.
Your Rights
You can ask us to access, correct, or delete your personal information, and you can opt out of marketing emails anytime using the unsubscribe link. If you feel your data hasn’t been handled properly, you can also file a complaint with the Office of the Privacy Commissioner of Canada.
Kids and Privacy
Our site isn’t meant for children, and we don’t knowingly collect data from anyone under 13. If we find out we accidentally did, we’ll delete it promptly.
Keeping Data Safe
We use reasonable safeguards to protect your information, though no online system is ever 100% secure.
Links to Other Sites
If you click a link to a site we don’t control, this policy no longer applies. We’re not responsible for how other sites handle your data.
Updates to This Policy
We might update this policy occasionally. Check back here for the latest version, and we’ll let you know about any major changes where required.
Reach Out
Business Name: Luma Frame
Email: support@lumaframe.store
Phone: +1 403-587-4596
Business Address: 1906 Centre St NE, Calgary, AB, T2E 2S8
Customer Support Hours: Monday to Friday, 9:00 AM to 4:00 PM
Time Zone: (GMT-07:00) Mountain Time
Live Chat: Available 24/7
More info is available in our Terms of Service, Shipping Policy, Return Policy, Refund Policy, and Payment Policy, or contact us directly through our Contact Us page.
