About Us
Luma Frame started with a simple idea: sunglasses shouldn’t just look good, they should actually suit the way you live. We’re a Canadian online store focused on making it easy to find a pair you’ll genuinely want to wear, backed by honest details and a process you can trust from click to delivery.
Why We Started
Shopping for sunglasses online can be tricky. Photos don’t always tell the full story, descriptions leave out the details that matter, and returns can feel like a hassle if something’s not right. We wanted to fix that. Every pair we sell comes with clear, honest information, our policies are written so they’re actually easy to understand, and our support team is quick to respond when you need us.
What You'll Find In Our Collection
Our range covers everything from oversized statement frames to classic aviators and round retro styles, with a mix of finishes like gradient lenses, reflective tints, and gold-tone details. We keep the collection curated rather than overwhelming, focusing on pairs that feel current without chasing every passing trend.
Every product page includes accurate details on lens type, frame style, and pricing, so you know exactly what you’re getting before you check out. Add secure checkout and order tracking on top of that, and shopping with us should feel simple from start to finish.
After You Order
We don’t disappear once your order is placed. From confirmation to delivery, we’re keeping you posted and staying available if you have questions about a product, your shipment, a return, or anything else. Live chat runs 24/7, so you’re never stuck waiting on us during business hours only.
Why Shop With Luma Frame
- Honest, detailed product listings
- Clear policies without the legal jargon
- Secure checkout you can rely on
- Tracking on every order
- A support team that actually helps
- A curated collection, not an overwhelming one
- Straightforward pricing, no surprise fees
- Return terms that are easy to understand
- Live chat available around the clock
Business Information
Business Name: Luma Frame
Email:support@lumaframe.store
Phone: +1 403-587-4596
Business Address: 1906 Centre St NE, Calgary, AB, T2E 2S8, Canada
Customer Support Hours: Monday to Friday, 9:00 AM to 4:00 PM
Time Zone: (GMT-07:00) Mountain Time
Live Chat: Available 24/7
Want more details on how we operate? Check our Shipping Policy, Return Policy, Refund Policy, Payment Policy, Privacy Policy, or Terms of Service.
Need Something?
Check our FAQs for quick answers, our Track Your Order page to see where your package is, or reach out anytime through our Contact Us page.